Meet Our Team

John Hawkins

President/Owner

John Hawkins is currently the President and majority owner of SMCI and is responsible for the repair estimating as well as many other duties that go along with being an owner. John’s parents, Johnny and LaDora, started the small family cleaning business in 1971 out of their home. John started working part time when he was fifteen, and in 1982 he became a full time employee. In 1992, John took charge of operations and remained the General Manager until 2012. John has been involved in operations at SMCI for over 40 years in total. In his free time, John enjoys spending time with his children and grandchildren and attending their special events.

Stephen Fleming

General Manager

Stephen is a forward-thinker, always taking ServiceMaster’s services to new heights in an effort to better serve our customers. Prior to joining ServiceMaster in 2002, Stephen was active in the Marine Corps. He has worked in a variety of roles making him well-versed in restoration, mold remediation and construction services. Within ServiceMaster, Stephen most enjoys staying current on the ever-changing technology in the restoration industry. Outside of work, Stephen enjoys spending time with his wife and kids, and with his church community.

Certifications: IICRC WRT, FSRT, ASD, AMRT, CDS

Scott Phegley

Marketing Manager

Scott started with ServiceMaster of Central Illinois in October 2013 and was forced to “learn on the job” after an F4 tornado ripped through Central Illinois in November 2013. Scott was the lead on many projects where SMCI was a large component of survivors rebuilding their lives. He has a background with insurance sales and is on the River Cup Foundation Board of Directors where he helps promote the game of golf through many different youth programs. When he is not running SMCI Marketing and Social Media, you can probably find him on the golf course where he is an Illinois state ranked amateur golfer.

Education: Bradley University B.A. Marketing and Sales

Kate Krumholz

Finance Director

Usually the first voice you hear when you call ServiceMaster, Kate’s friendliness and confidence will quickly get you on the right track to restoring your home or business. Kate grew up in central Illinois and later moved to Pensacola, Florida, where she attended Pensacola Christian College and earned her B.A. in Elementary Education. She returned to Illinois, and loves being an aunt to 2 nieces and nephews, spending time with family friends, and likes to bake in her free time.

Shirrell West

Estimatics / Program Manager

Since 2008, Shirrell’s pleasant personality and compassionate spirit have been essential to ServiceMaster and the customers needing our services. As one of the first voices a customer may hear upon calling our office, Shirrell is quick to listen and gather the information necessary to quickly send help on the way. Outside of work, Shirrell enjoys time with her friends and family, going to hockey games and riding motorcycles.

Bruce Heinz

Construction Project Coordinator

Bruce has been in the construction industry for over twenty years as a general contractor. His job consists of helping property owners restore their home or business after a disaster. Most recently, he has been involved with the Peoria Lead Safe Program as a project manager, and then as a licensed lead abatement contractor. He has found a passion in making homes safe for families with children. Outside of ServiceMaster, Bruce enjoys spending time doing outdoor activities with his family and friends.